I will be on a panel at the Office 2.0 conference in a few days and I’m gathering my thoughts for what I want to present. Since I work at a regulated company, I want to flavor my comments with that perspective. There is often so much hype around 2.0 technologies and approaches that it can become an early-adopters echo chamber.
Being in medical technology, we have a rather technically savvy community within our walls and have made great strides internally with collaborative tools. But we have to be mindful of compliance issues (Federal Quality System Regulations, 21 CFR Part 11, etc.) in many cases and that constrains the extent to which we can embrace a full-on Web 2.0 presence.
The compliance issues we deal with also contribute to a more cautious business culture in many ways, so I think we have some additional adoption challenges when it comes to cultural change. There are another set of issues we deal with externally – customer demographics across product lines sometimes lend themselves extremely well to 2.0 tools, sometimes not so well. And again we have tremendous compliance issues to consider with externally facing web content.
At any rate, my goals are to encourage the 2.0 community to consider us more “boring” implementers and users along the way, and not just get caught up in the fray.