Archive for the 'enterprise2.0' Category

Enterprise Social Software and Collaboration Report 2009 – More Doorway than Doorstop

Enterprise Social Software Report 2009I have to admit – when my copy of the Enterprise Social Software and Collaboration Report 2009 from CMS Watch arrived, I was a bit daunted when I heaved the envelope – this thing seemed like a doorstop.  I opened it and typically just fanned open to a few pages, catching glimpses of catalog-like inventory pages on various enterprise software products… honestly?  Is this just a huge, expensive collection of RFP responses?  Having other reading material ahead of it in line, I set it on the pile.  Honestly, I procrastinated a bit before tackling it. 

Big mistake.

When I finally dove in I was pleasantly surprised.  The extensive introduction is a fantastic foundational read for anyone getting into social software or social media in an enterprise setting.  There are well over 100 pages of detailed analysis on topics such as the business case for social software, a vivisection of social software types and services, and scenario-based vignettes of social software.  There is an extremely deep dive into the actual inventory of software products and platforms, with descriptions, ratings, feature matrices and screenshots.  And in classic fashion, the executive summary is saved until the end.

What’s so great about this report is that it is more enterprisey than wonk-ish.  Of course, social software is still new-but-busting-into many large enterprises.  The Social Software Report is a playbook for this market.  The analysts provide fantastic feature descriptions and real-world usage patterns, but also cover fun topics like Compliance in detail just as great.  Describing the differences between real-time versus cached LDAP credentials from both compliance- and point-of-failure angles is Good Stuff for the Enterprise Architect.  Covering archiving is good (they do this), but doing it within a section called “Lifecycle Management” shows you they get it.

There are suitably large sections on the big platform vendors (30-ish pages on Sharepoint), since many enterprises own one or many of those already.  But there is still plenty of coverage on best-of-breeds like SocialText and Jive.  Detailed functional reviews are followed by technical architecture descriptions – which, I know from my own tedious research experience, don’t always jump off the vendor sites at you.

If you are engaged in any explorations of social software, don’t make the same mistake I did.  If you are going through a selection process, it’s ridiculous to not check this report out.  But even if you have constrained options or a preferred vendor that’s already a done deal – this report will flesh out your understanding of the marketplace for social software enough to get you kicked out of the next BarCamp for being a suit.

Good stuff, this report – check it out!

Technorati tags: social software, social media, cms watch, enterprise 2.0, web 2.0, collaboration, research, industry analysts

Enterprise 2.0 Practitioner For Sale/Rent

Lee and I were on a panel together at the Office 2.0 Conference, and he gets enterprise 2.0 in a big way.  Looks like the reaper might be swinging close, so give him a thought if you are in the market…

Pre-Thoughts for Office 2.0

I will be on a panel at the Office 2.0 conference in a few days and I’m gathering my thoughts for what I want to present.  Since I work at a regulated company, I want to flavor my comments with that perspective.  There is often so much hype around 2.0 technologies and approaches that it can become an early-adopters echo chamber.

Being in medical technology, we have a rather technically savvy community within our walls and have made great strides internally with collaborative tools.  But we have to be mindful of compliance issues (Federal Quality System Regulations, 21 CFR Part 11, etc.) in many cases and that constrains the extent to which we can embrace a full-on Web 2.0 presence. 

The compliance issues we deal with also contribute to a more cautious business culture in many ways, so I think we have some additional adoption challenges when it comes to cultural change.  There are another set of issues we deal with externally – customer demographics across product lines sometimes lend themselves extremely well to 2.0 tools, sometimes not so well.  And again we have tremendous compliance issues to consider with externally facing web content.

At any rate, my goals are to encourage the 2.0 community to consider us more “boring” implementers and users along the way, and not just get caught up in the fray.

Enterprise 2.0 Track Shaping Up

The agenda for the Enterprise 2.0 track at Office 2.0 is shaping up, and looks to be very interesting. As I mentioned, I will be on one of the customer panels along with Miko Coffey, Doug Marshall, and Lee White (check out Lee’s Social Media presentation) discussing “The End User as Web Practioner”. The Knowledge Worker 2.0 session looks good, as well as a session on Mindmapping. I’m also interested in Shel’s discussion on SAP Global Social Media Research– a strategic imperative at SAP… wow.

In comments around the Office 2.0 site, I have seen that compliance is an issue on people’s minds with 2.0 technology. This is a topic of great interest to me, working in a regulated industry. We have to be very keen on compliance, and have dealt with this issue on collaborative technology, so I’m hoping to share my thoughts and learn from others in this area.

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